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iOS pauses or refuses motion for a few reasons. Work through these in order:

1. Turn off Low Power Mode. iOS pauses Live wallpapers while it’s on. Settings › Battery.
2. Turn off Reduce Motion. Settings › Accessibility › Motion › Reduce Motion.
3. Check that Live is on for the wallpaper. Long-press the lock screen, tap Customize, and make sure the Live Photo button (bottom-left) is on.
4. Calm the motion. Fast movement is a common cause. In Motio, open the Live Photo, tap Edit, and on the Export screen use Fix automatically. Save again once the check says Wallpaper-ready.

Apple doesn’t publish exact rules for which Live Photos can move as wallpapers, so if a clip still won’t animate after these steps, send it to us and we’ll look into it.

1. In Motio, open your Live Photo and tap Wallpaper. Adjust the framing, then tap Save wallpaper.
2. Open Settings › Wallpaper › Add New Wallpaper › Photos.
3. Pick the photo you just saved and make sure the Live Photo button in the bottom-left is on. Tap Add.

Press and hold the lock screen to see it move.

Open your creation in Motio, tap Wallpaper, then Set as wallpaper and choose Home screen, Lock screen or both. Some phone makers limit live wallpapers on the lock screen. If yours doesn’t offer that option, Motio will set it on the home screen.

On iPhone, Live Photo wallpapers move on the lock screen only. That’s an iOS limitation, not a setting in Motio.

iPhone: Settings › Motio › Photos and choose Full Access, or Limited Access and select the videos you want to use.

Android: Settings › Apps › Motio › Permissions › Photos and videos › Allow.

The video is probably stored in iCloud or Google Photos and has to download to your phone first. Keep Motio open on a connection until the download finishes. Very large videos can take a minute.

It measures how much movement there is across your video and suggests the strongest stretch. Then it picks the sharpest frame in that stretch as your key photo. It runs on your phone and works offline. You can always drag the trim window yourself.

On the Trim screen, tap Motion Brush. Paint over the parts that should move; everything else freezes on your key photo. Subject and Sky select those areas automatically, and Erase cleans up edges. Tap Apply when you’re done.

Live Photos are an Apple format, and many apps and Android phones only show the still frame. To share with someone on Android, export as Looping video or GIF. Android users of Motio save Motion Photos, which play in Google Photos and most Android galleries.

• Live Photo / Motion Photo: for wallpapers and your photo library.
• Looping video (MP4): for Stories, Reels and sharing to any phone.
• GIF: for chats and the web. No sound.

The free plan includes 5 saves per day, and the count resets at midnight on your phone. Pro removes the limit.

Free exports include a small Motio mark. With Pro, turn it off in Settings › Motio watermark.

Open Settings › Restore purchases while signed in with the same Apple ID or Google account you bought Pro with. Restoring is free and doesn’t charge you again.

Subscriptions are billed by Apple or Google, so they’re cancelled there. Deleting the app does not cancel them.

iPhone: Settings › [your name] › Subscriptions › Motio › Cancel Subscription.

Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › Motio › Cancel.

You keep Pro until the end of the period you’ve paid for. To avoid being charged after a free trial, cancel at least 24 hours before it ends.

Refunds are handled by the store you paid through, and we can’t issue them directly. For Apple, request one at reportaproblem.apple.com. For Google Play, use the order in your Play account or Google Play’s refund request page.

Yes, on devices signed in to the same Apple ID (iPhone, iPad) or the same Google account (Android). Purchases don’t transfer between Apple and Google.

No. Motio processes everything on your phone and has no servers for your content. See the privacy policy for details.

Your Motio library (edit settings and brush masks) lives only on your phone. Delete items in the app, use Settings › Clear cache, or uninstall Motio to remove everything. The Live Photos you saved stay in your Photos or Gallery until you delete them there.